Our Returns Policy
If for whatever reason you are not completely happy with your purchase, return it to us in saleable by post within 28 days of receipt.* Please take care trying on garments and handle and repackage the items with care.
* Personalised garments, secret santa and club orders cannot be exchanged unless faulty, so please ensure you order the correct size, colour, motif and name spelling before proceeding with your purchase. We do not refund Gift Cards / Vouchers. In the unlikely event your product is faulty, please firstly contact us by email about your issue before posting it and make sure that the item has been thoroughly washed as we are unable to look at any unwashed or soiled items.
* Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used.
In addition to this returns policy, under the UK’s distance selling regulations, you have the right to cancel the purchase contract within 7 days.
This does not affect a customers statutory rights or the right to return faulty goods.
How do I return a product?
All products must be returned in the original condition, with tags and hygiene strip attached and in its original packaging. For hygiene reasons we do not offer refunds on products that have been worn or if the hygiene strip has been removed, or if they have come into contact with cosmetic products, smell of smoke or have pet hairs on them unless they are of unsatisfactory quality or unfit for purpose.
Please download, print and complete our returns form and enclose it with your returned item/s in order that we can swiftly deal with your request.
If an exchange is requested, please include an SAE, stamps or coins to the value of £3 to cover the cost of the return postage. (Items which have been wrongly sent by us will not incur this charge)
Returns Address
Little Stars Leotards
7/8 Chieveley Parade,
Mayplace Road East
Bexleyheath,
Kent DA7 6EB
Return Information
If for whatever reason you are not completely happy with when you return it to us in saleable condition by post within 28 days of receipt.*
*Personalised garments and special designs cannot be exchanged unless faulty, so please ensure you order the correct size before proceeding with your purchase.
* We cannot be responsible for general wear and tear, for instance – some fabrics can show signs of pilling if they come into contact with velcro or any other rough surface, similarly diamantes very ocasionally fall off.
Returns Postage
Little Stars Leotards are not responsible for and do not cover returns postage. We recommend you obtain proof of postage when sending all items back to us, as unfortunately we cannot be held responsible for any items which do not arrive. We accept no responsibility for returns which are lost or damaged.
We will reimburse a Standard Second Class postal fee for items returned due to manufacturing faults.
How long does a return take to process?
We aim to process all returns and exchanges within 7 days. You will be issued with an email confirming the refund. Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to any additional payment used. We do not refund the original shipping fees, unless the order was posted out in error on our part.
Manufacturing Faults
In the rare occasion that one of our products develops a manufacturing fault, within 28 days from purchase we ask that you do the following:
Email us with your order number – date of purchase + preferably a photo, so that we can assess the issue fairly. Following this, one of our team will be in touch and advise you of the next steps, and together will decide the best course of action.
Important
If you are asked to return any items that have been worn, either for repair/refund we kindly ask you do not return any unwashed items, as we cannot for health and safety reasons, accept soiled goods for refunds or repairs. Little Stars Leotards are not responsible for general wear and tear, for instance – some fabrics may show signs of pilling if they come into contact with velcro or any other rough surface, similarly, occasionally a diamante may fall off a leotard if the glue has been compromised, especially if the leotard is too small. Some repairs may be subject to a small charge.
Please note
Piling may occur on some sublimated fabrics, Velcro and any other rough surfaces can cause sometimes cause this. The back and bottom area of the leotard are more prone to pilling, this is an issue we cannot avoid and can occasionally occur due to the nature of the sublimated material.
Please be sure to check out our washing instructions / sizing guides prior to any purchase, as these can be subject to change.